Current Issue : October - December Volume : 2020 Issue Number : 4 Articles : 5 Articles
Business models used to improve current operations and tasks within private and public\norganizations, this technique is known as business process improvement, allowing\norganizations to be more efficient. Business processes are supported by the standard of the\nBusiness Process Modeling Notation, provided to organizations, to understand their internal\nbusiness processes in a graphical notation and communicate its procedures in a standard\nway. IT departments manage IT services daily through IT incident management to restore\nnormal operation of the service after an interruption. In the SUNARP; a public entity of\nPeru, there are several problems such as: long waiting time to attend to users, noncompliance\nin the operative part of the management of Incidents and inadequate\nmonitoring of the attention given to users. The objective of this research is to design a model\nto improve the IT incident management process at SUNARP. The methodology used to\ndesign the new model has taken into account the best practices of ITIL V3 and the BPMN for\nthe graphic notation of processes. As a result, ten differences stand out in the proposed\nmodel. It is concluded that IT incident management process was modeled with the sub\nprocesses of the escalation and change management, which has allowed business process\nimprovement in the SUNARP....
Changes occurring in the economic and social systems, often referred to as Industry 4.0,\nrelate to the employment structure in the economy. More employees will find jobs in the\nservices sector and creative industries. These changes create new threats. The non-physical\nworking conditions and the mental health of the employees are becoming increasingly\nimportant. The purpose of the research results presented in the article is to identify and\nlearn about the relationship between the implementation of 5S practices and the safety of\nworking conditions. This will allow a better understanding of the phenomena accompanying\nthe implementation of 5S practices and their impact on employees' health. This makes it\nnecessary for researchers to identify the goals set before implementing 5S practices in the\nlight of the working conditions and to analyze their actual and potential impact on\nemployees' health. The authors conducted bibliographic studies, in-depth interviews with\nemployees and managers of the company, and analyzed documentation on the\nimplementation of 5S. The study used the case study method. The authors, as a result of the\nresearch, identified practices used in companies when implementing the 5S principles and\nthey found that the implementations did not take into account the context of the working\nconditions and the impact of the implementations on the employees' physical and mental\nhealth. They also determined that the main goal of the implementations was to maximize\nwork efficiency. Where the working conditions improved, it occurred as an unintended\neffect. The authors have identified areas that can improve the mental well-being and health\nof employees when implementing and using 5S practices....
Continuous Improvement (CI) conception requires the introduction of numerous changes of\nvarying degrees of novelty and complexity. In this article, attention has been focused on\norganisations operating in the production industry that focused on development based on the\nconcept of Continuous Improvement. The article aims to define and classify improvement\nprojects and indicate techniques recommended in their management, and to present the role\nwhich they play in implementing the assumptions of continuous improvement in\nmanufacturing companies. The authors have defined that an improvement project is a unique\nundertaking aimed at achieving the goal of improving the organisation and its processes; it is\na sequence of completed and related activities. It is planned in time and has allocated\nresources necessary for its implementation. Links between project management and the CI\nconcept were discussed, and a classification of improvement projects was presented. In\naddition, the example presented in the article aims to analyse improvement projects in a\nproduction enterprise pursuing the rules of CI and supplementing their characteristics and\nclassification presented in the literature....
Corporate Social Responsibility (CSR) has been a subject of research interest and has drawn\nawareness for researchers and business practitioners from various fields. When doing their\nCSR activities, companies might have several motives that could be beneficial not only for the\ncompany itself, but also for their stakeholders. This paper focuses on a specific CSR initiative\n(i.e. scholarship program) provided by two companies in Indonesia. Semi-structured\ninterviews were conducted with the representatives of the companies to explore the\ncompanyâ??s motives. A cross-case analysis was also presented to describe the findings. The\nfindings revealed that both firm-serving and public-serving motives were prevalent as the\nmotives for doing CSR activities. The interviews also suggested that belief, value and religious\nthoughts would also be relevant factors for an organization to initiate its CSR activity....
The objectives of the study, as presented in the introductory part, are to lay out the\nemployment specifics in the Czech Republic in continuity with the level of higher education\nas perceived from the perspective of the educational structure oriented at university\ngraduates; still the riskiest group in the labor market. Thus, what remains the center of\nattention is the necessity of professional preparation of university students in terms of key\ncompetencies in continuity with sufficient experience to ensure their success in the labor\nmarket. The primary objective of this study is also aimed at addressing the current situation.\nThe Introduction points at the current level of the Czech labor market with the focus on\nregional specification in connection with the Czech state tertiary education, and this part is\nfollowed by introducing possible solutions to the current situation, based on the quantitative\ndata research conducted over three years by students of the Faculty of Multimedia\nCommunications at Tomas Bata University in Zlin on one side. On the other hand, the survey\nalso included nonprofit organizations with one common goal; the development of key\ncompetencies in continuity with the requirements of nonprofit entities in the output\nstemming from experience, reflecting within the academia and the nonprofit sector to\nsupport the development and possible future career orientation in marketing communication\nactivities....
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